Thinking about getting a new website but not sure what actually happens after you say “let’s do it”?
Here’s the full process from your point of view — so you know exactly what to expect, step by step.
Here’s the full process from your point of view — so you know exactly what to expect, step by step.
1) The first chat (getting clear on what you need)
We start with a quick conversation about your business and what you want the website to do for you.
We’ll cover things like:
We’ll cover things like:
- What services you offer (and who you want to attract)
- What you like/dislike about your current site (if you have one)
- Any websites you admire (style, layout, features)
- What success looks like (more calls, more enquiries, online sales, etc.)
2) Proposal, timeline & clear pricing
Next, you’ll get a straightforward proposal outlining:
- What’s included (pages, features, functionality)
- The timeline and key milestones
- The cost and payment structure
- Anything we’ll need from you to keep things moving
Once you’re happy, we book the project in and get started.
3) Content & assets (what we need from you)
This is usually the part people worry about most — but we keep it simple.
You’ll be asked for the basics:
- Your logo (if you have one)
- Brand colours (if you use them)
- Photos (or we can advise on stock images)
- Business info: services, areas covered, contact details, opening hours, etc.
If you’re not sure what to write, we can guide you with a simple content checklist so you’re never staring at a blank page.
4) Structure first: planning the pages and layout
Before design, we map out the structure — basically, what pages you need and what goes where.
This makes sure your website is:
- Easy for customers to navigate
- Set up to generate enquiries
- Organised in a way that makes sense (especially on mobile)
5) Design & first draft build
Now the exciting part: you’ll see your website take shape.
We build the first version of the site so you can review:
- The overall look and feel
- Page layouts
- Fonts, colours, buttons, and imagery
- How it reads and flows from a customer’s point of view
6) Your feedback (simple and structured)
You review the draft and send feedback.
To make it easy, we’ll usually ask you to focus on:
To make it easy, we’ll usually ask you to focus on:
- Anything that’s missing or inaccurate
- Any wording you want tweaked
- Any images you want swapped
- Any final details (pricing, services, contact info)
Then we apply edits and polish everything up.
7) Final checks: mobile, speed, security & SEO basics
Before launch, we do a full pre-flight check:
- Mobile and tablet testing
- Forms tested (so enquiries actually land where they should)
- Speed and performance checks
- SSL/security basics in place
- SEO foundations (titles, descriptions, indexing basics)
8) Launch day (going live)
Once you approve the final version, we move it live.
You’ll get:
You’ll get:
- A final walkthrough
- Any logins you need
- Guidance on what to do next (e.g., sharing it on Facebook, Google Business Profile, etc.)
9) After launch support (you’re not left hanging)
Websites aren’t “set and forget”. After launch, we’re here for:
- Updates and ongoing improvements
- Security monitoring and maintenance
- Help when you need changes or additions
- Advice as your business grows
If you’re thinking about a new website and want a clear plan (without the tech overwhelm), send me a message and I’ll talk you through the best option for your business.
